Take a look inside.

Chapter 0: About this book

Chapter 1: Home and away
1.1 Core competences
1.2 Surfacing expectations
1.3 Understanding your own cultures
1.4 Profiling your own cultures
1.5 Best practice: Focused on goals, flexible on approaches

Chapter 2: Difference and common ground
2.1 Competing values?
2.2 Power in national cultures and organisational cultures
2.3 Time in national cultures and organisational cultures
2.4 Communication in national cultures and organisational cultures
2.5 Individualism and group-orientation in national cultures
and organisational cultures
2.6 Best practice: Building a common culture

Chapter 3: Individuals and groups
3.1 Stereotypes
3.2 Personality and behaviour – at work and at home
3.3 Personality
3.4 Connecting personality and culture
3.5 Best practice: Get to know your team
3.6 Best practice: The role of leadership

Chapter 4: Direction
4.1 The relationship between setting direction and uncertainty
4.2 Direction and vision
4.3 Communicating direction: Big picture or detail? Push or pull?
4.4 Long and short-term orientation
4.5 Past, present and future
4.6 Best practice: Top-down or bottom-up or something else?

Chapter 5: Organisation and change
5.1 Attitudes towards change
5.2 Changing organisational structure
5.3 Working in international projects as a driver of organisational change
5.4 Working without a leader as a feature of organisational change
5.5 Best practice: The four Ps

Chapter 6: Roles
6.1 Management roles and styles
6.2 International roles and local roles
6.3 The role of the expert and the role of the manager
6.4 The role of the influencer
6.5 The role of the connecter
6.6 Best practice: Defining roles

Chapter 7: Communication
7.1 Constructing meaning
7.2 Tuning into body language
7.3 Taking turns at speaking
7.4 Using language to create understanding
7.5 Listening actively to create understanding
7.6 Communicating, socialising and building relationships
7.7 Best practice: Speaking transparently and listening effectively 

Chapter 8: Feedback
8.1 Formal and informal feedback
8.2 Culture and feedback
8.3 Face and feedback
8.4 Personality and feedback
8.5 Types of feedback
8.6 Best practice: Balancing transparency and harmony

Chapter 9: Conflict
9.1 Personal attitudes towards conflict
9.2 Culturally influenced attitudes towards conflict
9.3 Preventing conflict through effective communication
9.4 Preventing conflict through understanding the context
9.5 Resolving conflict: some options
9.6 Best practice: Yourself, the others and trust

Chapter 10: Cooperation
10.1 The basis for cooperation
10.2 Regulating cooperation
10.3 Building a common culture to take advantage of diversity
10.4 Best practice: Cooperating in virtual teams
10.5 Best practice: Cooperating in international teams

Profiles of the managers quoted